Refund/Cancellation policy

Refund/Cancellation Policy

Respected customer, we allow ourselves to inform you that within the policies of Nimbus IT Solutions, product or service returns are not considered since all products marketed by Nimbus IT Solutions comply with strict quality and safety controls.

Reaffirming our commitment to continuous improvement of service to our clients, if your company presents any novelty or non-compliance, we request to take into account the following items:

All news that is presented to you when you receive our products or services must be reported immediately to: and copied to the email of the executive in charge of your purchase.

The product must be in perfect condition, without signs of use or manipulation, original packaging, sealed and complete accessories. Avoid placing tapes and labels directly on the packaging; any sign of deterioration, use or damage is grounds for rejection and cancellation of the case. The services aren’t subjected to a return & refund policy.

If in response to the mail of number one there is confirmation of acceptance of the return, our client has (2) business days to deliver the product at the address: after the (2) business days, the approval will lose validity.

Product will not be received with freight paid by Nimbus IT Solutions.

If your payment is in advance, the refund amount remains in favor of your account to be crossed with another invoice and/or a new purchase.

If any of the conditions mentioned above is breached, Nimbus IT Solutions reserves the right of final acceptance of this return.

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